A parent or legal guardian can request deletion of a Growing Garden account and the family information associated with it by emailing us from the account email address.
Email info@growinggardenai.com to request deletion
In your message, include the email address used for the parent account. Do not include your PIN, password, or a child's private conversation.
Verification and what happens next
We will verify that the request is authorized by checking that it comes from, or can be confirmed through, the parent account email. We may reply to that address if we need additional confirmation. We will process the request after verification and let you know when it is complete. You may cancel a pending request by replying to our email before deletion is completed.
If you are signed in and have access to Parent Settings, confirming deletion there removes the household account and associated app data immediately. Requests sent by email are reviewed and verified before we carry them out.
What deletion covers
Deletion removes the parent account and associated family profile and preferences, along with child account data and conversation information associated with the household.
Subscriptions and records we must retain
Account deletion is irreversible and ends access to the household. Any active web (Stripe) subscription associated with the account is canceled immediately; unlike standard subscription cancellation, it does not remain active through the end of the billing period. Deleting your account or app does not cancel an Apple subscription; cancel it separately through Apple subscription settings. We may retain limited billing, transaction, security, and request records for the periods required by tax, accounting, fraud-prevention, or other legal obligations. Payment details are handled by Stripe and are not stored by Growing Garden.
For privacy questions, contact info@growinggardenai.com. See our Privacy Policy.